SHIPPING

We ship all orders within 36 hours on business days. You will receive a shipping confirmation to your email address as soon as the package is shipped.

Yes - we ship worldwide from our own warehouse in Germany. This allows us to guarantee not only good quality, but also fast and affordable shipping conditions.

All packages leave our warehouse within 36 hours after submitted order. Orders to Germany are shipped with DHL and depend on our service provider - usually it is 1-2 business days. For orders outside of Germany, it depends on which shipping method was selected and to which country is shipped. Mostly the shipping takes between 2 and 7 business days.

Standard shipping with tracking costs 3.95€, DHL Premium shipping with faster delivery times costs 8.95€. The shipping costs are free from 100€.

As soon as the package is sent, you will receive a shipping confirmation to your e-mail address. Please also check your spam folder.

We pack and ship all orders from our own warehouse in Frankfurt am Main. This way we can ensure that we meet your and our quality standards with every order.

PRODUCTS

No - we use only high quality materials based on stainless steel for our jewelry. The reason for skin discoloration is mostly due to cheap materials like copper and fake gold in plating. We use only certified 18K Gold and 316L Stainless Steel - the best possible materials.

Yes, we guarantee that our jewelry will never fade or change color. This is provided that the jewelry is well cared for.

Yes, the jewelry can be worn both in the shower and in chlorinated water. The jewelry will not be damaged at all.

ORDERS

Yes, please write as soon as possible to our customer service: info@unshinebar.de
Please note: Orders can only be changed until they have been shipped.

Yes, please write as soon as possible to our customer service: info@unshinebar.de
Please note: Orders can only be canceled until they have been shipped.

You can enter the discount code in the checkout process on the last page, before paying.

RETURNS

Items can be returned to us within 14 days of receipt without giving a reason using a shipping provider of your choice. For this purpose, use a shipping method with a tracking number. We cannot bear the return shipping costs. The money will be paid back within 7 business days after receiving the return. Please put the completed return form in your package. Please check that the product fits before removing the protective foils, and when returning the product, check that it is shipped back in the protective foils and is properly placed in the jewelry box - exactly as it arrived to you. There may be defects in the return shipping process that cannot be refunded. Return address:

Kollin

Kaiserstrasse 27,

63065 Offenbach am Main

Germany

For more questions about return, you can contact us via email:info@unshinebar.de

The money will be refunded to the original payment method within 48 hours.

We are sorry! Please contact our customer service at info@unshinebar.de.